New HorizonCommunity Services

Insurance & billing

Paying for care, made clear.

Money should never be the reason a family delays getting help. We keep billing transparent, verify your benefits for you, and make paying simple, however you choose to do it.

Using insurance & benefits

Many families are covered and don’t realize it. We’ll check your benefits and translate the fine print into plain language.

  • We verify your coverage before care begins
  • Clear explanation of what’s included
  • We handle the paperwork and coordination
  • You always know your costs up front

Private (self) pay

Prefer to pay directly, or not using insurance for this? Private pay is refreshingly simple, with no surprises and no strings.

  • Simple, transparent hourly rates
  • Itemized invoices you can understand
  • Secure online payment in a few clicks
  • No long-term contract required
Make a payment now

Self-pay & online payments

Pay securely, whenever it’s convenient.

Settle an invoice or place a care deposit online with any major card. Payments are handled by Stripe, so your details stay protected, and a receipt lands in your inbox instantly.

  • Bank-level encryption via Stripe
  • All major cards & digital wallets
  • Instant emailed receipt

Make a secure payment

Pay an invoice or a care deposit online in a few clicks.

What are you paying for?

Enter the pay code printed on your invoice. We’ll verify it and apply the exact amount owed on the secure checkout page.

Payments are processed securely by Stripe. We never see or store your card details.

Accepted coverage

Benefits we commonly work with.

Don’t see yours? Reach out anyway. Coverage varies by plan and state, and we’re happy to check.

Long-term care insurance

Most major policies accepted

Medicaid waiver programs

Home & community-based services

Veterans Affairs (VA)

Aid & Attendance and more

Workers’ compensation

Approved home care claims

A note on Medicare: Original Medicare covers limited, short-term skilled care under specific conditions, and generally not ongoing personal or companion care. We'll help you understand exactly what applies to your situation.

Not sure what you’re covered for?

Send us a few details and we’ll verify your benefits, free of charge.

Verify my benefits

Billing questions

The things families ask us most.

Do you accept insurance?

Yes. We work with many long-term care insurance plans, Medicaid waiver programs, Veterans Affairs benefits, and workers’ compensation. We will verify your coverage and explain exactly what is included before care begins.

What if I do not have insurance, or my plan does not cover home care?

Private pay is simple and transparent. You will receive a clear hourly rate and an itemized statement, with no long-term contract required. You can pay securely online, by card, or set up recurring billing.

Does Medicare cover in-home care?

Original Medicare covers limited, short-term skilled care under specific conditions, but generally does not cover ongoing personal or companion care. We will help you understand what applies to your situation and point you to the right options.

How does billing work?

Care is billed by the hour, based on your plan. You will always know your rate up front. We send clear, itemized invoices and you can pay online in a few clicks or arrange automatic payments.

Is there a deposit or long-term contract?

No long-term contract is required for private-pay care. Plans can be adjusted or paused as needs change. We will walk you through any deposit or scheduling details during your free assessment.

New Horizon

Have a billing question we didn’t cover?

Call or message us. A real person will walk you through your options, no runaround.

Book a free consultation (903) 917-7267